Product fit or setup
Tell us which Aureli part you have, the exact device model, and what is not working. An order number and a photo can help us understand the issue.
Check device compatibilityContact Aureli
Aureli product help and custom requests
How can we help?
Have a question about fit or installation, an issue with an order, or a part you would like made? Send us the details and we will help you find the next step.
Send a message anytime. We usually reply during business hours within two business days.
What do you need help with?
Shipping or returns
Include where you ordered and your order number. For delivery and return details, please review our published policies.
Shipping policy · Return policyCustom parts or prototypes
Need a replacement plastic part, CAD model, prototype, or small batch? Describe the use, dimensions, quantity, and any photos or files you have.
Custom fabrication servicesSend us a message
Use the form below, or email hello@aureli.shop if you want to attach photos or design files. Please include your product or project details and an order number if applicable.
Purchased on Amazon? For questions about your Amazon order, use Amazon Buyer-Seller Messaging from your order details. This keeps order support in the correct channel.