SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of aureli.shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of aureli.shop.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This isn't just another pet accessory - it's a game-changer when traveling with cats! With its innovative design and emphasis on comfort & safety features (like ventilation holes), there’s no compromise between functionality & style here. Whether we are going out for vet visits or simply strolling in our neighborhood park, my little explorer always looks forward to getting inside his luxurious spaceship 🚀
My kitty absolutely adores this backpack! She feels so secure and comfy inside. We get compliments wherever we go!
The transparent design lets me keep an eye on my kitty while she enjoys the view of our walks in the park. It's incredibly lightweight yet sturdy, making it easy to carry around during long trips.
A true luxury for my feline friend, he enjoys the view while feeling safe.
Stylish and practical. My cat loves it and I do too!
If you're like me who values style as much as comfort for your furry friend, then look no further than this chic cat backpack. Its roomy so my cat can move around comfortably. The transparent shell also allows her to enjoy the outside world safely which she absolutely loves!
This is more than just a pet carrier - it's a fashion statement!
no more struggling with bulky carriers, this one is sleek and lightweight.
Great product!
I love how comfortable my cat seems in this backpack. It’s also very easy to carry around.
😻Perfect for our city adventures together! Stylish, sturdy & comfy for my little explorer.
It's like having a portable window seat for your cat - they'll never miss out on the world outside again.
The space capsule design isn’t only cute but functional as well – ample ventilation, roomy interior. Worth every penny!
As someone who frequently travels with their cat, finding a comfortable yet stylish carrier was crucial - and this product fits perfectly into that bill! My fur baby can now travel in her own personal spaceship which she seems quite fond of; watching her gaze curiously at everything happening outside through the clear dome window is simply adorable. Also worth mentioning is how durable this thing feels despite being so lightweight – definitely built for long-term use!
My cat loves to look out of the window in this backpack. It’s her personal little spaceship.
The design is so chic! I feel like I'm carrying a designer bag.
good
Finally, a pet carrier that doesn't compromise my style!
My cat loves looking out through the clear dome window and I love how comfortable it feels on my back during our walks together.
This backpack is the purrfect blend of fun and functionality.
This product has truly revolutionized how I travel with my fur baby – no more struggling with unwieldy carriers! Its sleek design makes it easy to carry around while providing plenty of space inside for kitty's comfort. The transparent shell is another great feature; letting them enjoy the view outside safely which they seem quite fascinated by.
recommend
This backpack is a real game-changer for me and my cat. It's stylish, comfortable and provides a great view for my curious kitty. The design is also very practical - lightweight yet sturdy.
My cat loves the view from her little spaceship, while I appreciate its chic design. A win-win situation!
ok
Never thought I'd find a pet carrier that would match my style until I came across this one. This luxury cat backpack is the perfect blend of fashion and function – its chic design never fails to turn heads, while the roomy interior & ventilation holes ensure maximum comfort for my feline friend. Plus, it's so lightweight making our trips together more enjoyable!
loveit ❤️❤️❤️❤️
My search for the perfect blend of style and functionality in a pet carrier ends here! This luxurious backpack offers ample space & ventilation for my fur baby while looking exceptionally chic.
Impressive
Never thought a pet accessory could be such a fashion statement until I got this luxury cat backpack - unique design + comfort = happy owner & happier cat 😁
This luxury cat backpack has been a fantastic addition to our pet accessories. The unique space capsule design is not only aesthetically pleasing but also practical - provides my furry friend with a comfortable and secure environment while allowing her to enjoy the outside world through the transparent shell. Plus, its compact size and lightweight structure make it easy for me to carry during our outings together.
A stylish, comfortable carrier that my cat absolutely loves!
It’s got everything you'd want - roomy interior for kitty’s comfort, ample ventilation holes for safety, and unique design!
Portable luxury for my kitty - she enjoys the view and comfort.
As an owner of a curious cat who loves exploring outdoors, I couldn't have asked for a better carrier than this stylish backpack! Its clear dome window lets him take in all the sights safely from his cozy little pod while we're out on walks or running errands together. And let's talk about its sleek design – never thought carrying around a pet accessory could feel so fashionable!
This backpack is a blend of chic design and practical functionality.
This backpack is a chic and comfortable solution for my cat's travels. She loves the view, I love the style!
perfect
LOvEEEEEEEEEEEE 😍😍😍