SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of aureli.shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of aureli.shop.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I adore this tea set! Upon finding it, I knew it would be an exceptional addition to my collection. Its unique design stands out, and despite their delicate appearance, the cups and plates are quite robust. The teapot, milk pot, and sugar pot are perfectly sized for entertaining six guests. The small gold spoons are a charming touch. This set offers incredible value for its price. Don't hesitate to get one!
Had a couple of friends over and decided to break out this coffee cup set. It's a really nice set, and everyone commented on how fancy it felt. We all enjoyed our coffee, and the sugar jar was handy. It's not too complicated or delicate, just a nice set for having a good time with friends.
There's something truly special about the tea drinking experience with this set. Each piece exudes an air of elegance and luxury, making every tea time feel like a retreat into a world of sophistication. The delicate craftsmanship and pretty design transform a simple cup of tea into a moment of pure indulgence. It's not just tea time; it's a journey into tranquility and luxury.
I recently bought this beautiful tea set. The design is sophisticated and the quality is evident. I'm giving it four stars because it's a bit smaller than I expected. However, it's perfect for those who enjoy a smaller, more refined cup of tea. It's been a lovely addition to my kitchen.
The beauty of this teacup set took my breath away! Straight out of the box, I tested its durability in the dishwasher, and it passed with flying colors. A must-have for tea or coffee enthusiasts!
I used this set when my sister visited last weekend. It was so nice to catch up over a beautiful set of cups. The sugar jar and saucer are cute touches that made our tea time feel a bit more special. It's simple but really pretty, and my sister loved it too!
I often use this set for my coffee when I'm feeling extravagant. Even though it's just for me, I find it stunning. Minor imperfections are there, but they don't bother me. It makes me feel luxurious, and that's what counts.
This set is lovely, with a delicate design that's perfect for my tea parties. The sugar jar and saucer are charming additions. I'm giving it four stars because, while it's beautiful, I found it a bit fragile. Handle with care, and it should be fine. Great for special occasions or when you want to treat yourself to a luxurious coffee experience.
The "Elegant Bone China Coffee Cup Set with Sugar Jar and Saucer" is a great product. The reason I'm giving it four stars is that the saucer seems a bit delicate compared to the rest of the set.
This tea set is stunning and of excellent quality, perfect for hosting. It feels somewhat fragile, so I've decided to reserve it for special guest occasions. I prefer hand washing it instead of risking the dishwasher.
I'm absolutely in love with this set! It makes me feel like a character in a princess movie, especially when I'm sipping tea. I'll continue using it to maintain that whimsical feeling.
The pictures online don't capture the true beauty of this cup, saucer, and spoon set. The colors are rich. Holding and using it for tea enhances the experience, as the set's aesthetic beauty elevates the whole tea-drinking ritual.
I got exactly what I hoped for with this tea set, and then some. Anyone aiming to create a stunning table setting should definitely consider buying this.
This tea cup is exquisitely delicate, resembling a fine piece not meant for daily use for fear of damage. However, with careful handling, it's ideal for everyday enjoyment.
I hosted a small family gathering and used the Elegant Bone China set. It was a hit! The cups are just the right size, and the design is simple yet classy. It made our family tea time feel a bit more special.
I never knew tea could feel this luxurious until I used this set. This set elevate my tea experience to a whole new level. It's like being in a high-end tea salon in the comfort of my home.
This tea set is truly magnificent! It has a quality heft while still looking delicate. Perfect for a satisfying cup of tea, it would make an excellent gift for any tea aficionado.
I had a few guests over for a casual get-together and this coffee cup set was perfect. It's not overly fancy, but it has a nice, elegant look that my guests appreciated.
This tea set is stunningly beautiful! The craftsmanship is excellent, and every design is eye-catching. I highly recommend it!
The set is so pretty, surpassing all my expectations. It looks delicate and expensive, with elegant colors. I would definitely recommend this product.
This set makes an exceptional gift. The cup, saucer, and special spoons are exquisite. I would be thrilled to receive this as a gift myself.
This delicate bone china tea set is lovely, featuring beautiful colors that complement my decor. From the teapot to the spoons, everything is quite pretty. Would definitely purchase again.
The Elegant Bone China set is really nice. I'm taking off one star because it's a bit delicate and I'm always worried about breaking it. But it's a beautiful set and everyone likes it.
This tea set is absolutely gorgeous, and I'm eagerly anticipating using it.
The flower design on this coffee cup set is absolutely lovely! It's so delicate and adds a really nice touch to the whole set.
My Mom adores her new tea set. It's beautiful, elegant, and of high quality.
It's precisely what my granddaughter wanted!