SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of aureli.shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of aureli.shop.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Super easy to use, the phone holder fits my phone perfectly! It's a great product for making videos without needing Bluetooth or any app. I use it for video chats, and it's also helpful for attending Zoom meetings and other video conferences. It's very sturdy, and the swivel action on the head is fantastic. The facial recognition is spot on most of the time, making it even more convenient. I like the fact that I can attach it to my tripod; it makes filming effortless.
What an elegant little device! It operates by tracking your face, and I'm absolutely delighted with it. It's quite responsive, though there's a bit of a learning curve, but overall, it's fantastic. It's compact and sturdy, and it securely holds my phone in both portrait and landscape orientations, preventing any tipping over. Its compact size is a plus.
This makes for a great gift. It's durable, charges quickly, and swiftly identifies and follows your face. It maintained its charge for days before needing a recharge, and it fits my iPhone 14 Pro Max perfectly.
I purchased this for my young grandchildren who live out of state. My youngest grandchild is always on the move during our Facetime calls. This device follows their movements, allowing me to see them in action. It's a remarkable addition to long-distance communication.
I ordered this to have a versatile stand for creating TikTok content while traveling or getting dressed. It's definitely worth the money and the purchase. I like how it follows my movements, although I can't move too quickly for the sensor to keep up.
This gadget is incredibly convenient. I appreciate not having to hold my phone; it allows me to be hands-free and move around as needed. I would recommend it to anyone.
I purchased this for my mother, who uses it for her vlogging YouTube channel. While it took her a bit of time to learn how to use it, she eventually mastered it. Now, she can easily record her videos without manually adjusting her phone camera.
I've been searching for the perfect tool for creating content, and this product is by far the most amazing one I've come across. I discovered it through TikTok.
I got this as a Christmas gift for my daughter, who is now getting into vlogging (video blogging), and she told me it functions great and follows her as she moves. I got one but haven't used it yet, but I find its purpose valuable. Also, when you do FaceTime, Zoom meetings, etc., this is worth getting.
I received this item quickly, and it was exactly what I ordered. I didn't even need to read how it works; it just did what it said on the page where I bought it. Super easy. I plan to use it for showcasing homes on Instagram or for clients, allowing me to be in the video rather than just showing the house.
I bought this for making videos for my channel and TikTok, and it tracks quite effectively. The only issue is that the adhesive on the back padding isn't very strong, and it tends to fall off. Other than that, it has been a great and decent product so far. It features 360-degree tracking, making it perfect for creating those cool TikToks.
I just unpacked this device, and it works perfectly. It's easy to set up – no Bluetooth or anything needed. Just place your phone on it, and you're ready to go. I highly recommend this device. The camera sensor is a bit slow, though.
I appreciate that it doesn't require a Wi-Fi or Bluetooth connection. It indeed follows me wherever I go, and I love it. It's also a reasonable size.
This face tracking tripod is fantastic. It offers a full 360-degree rotation and comes with a small stand, or you can attach it to a tripod stand.
This is definitely a worthwhile purchase. It starts tracking you immediately when turned on, and the battery lasts a long time without needing a charge.
It works exceptionally well, and it's portable. Good job! 😍😍
Incredibly useful, it rotates in all directions, making it great for vloggers!
I kept seeing this product advertised, and I'm thrilled that I made the purchase. It has significantly simplified my filming process.
The first unit I received had tracking issues and would only stay on for a few seconds. However, I received a replacement, and it works perfectly now.
It effectively tracks your face, making it ideal for behind-the-scenes photography. Just be aware that it will follow any face in view, so you need to be mindful of your angles.
It works exceptionally well, accurately tracking your movements, allowing you to record videos hands-free. I only wish I had purchased it sooner.
This product is a game changer for all my photography needs. It consistently follows your every move, allowing you to capture moments that would otherwise be challenging to shoot. It's definitely worth the investment.
I was pleasantly surprised by how well this knockoff product works compared to another popular brand that sells for $150 more. It installs quickly, is easy to use, and provides a decently smooth transition.
I live stream my dance practices, and even my wide-angle webcam wasn't wide enough to show dances that traverse the room. The instructions say "don't move too fast," so I was worried, but it works. The camera's angle is wide enough that even if it's a little slow at following me, others can still see all of my movements.
It can be a bit eerie how this device automatically starts tracking your movements as soon as you turn it on. However, that's precisely what I needed for shooting DIY work in the house. Without a dedicated videographer, I was at a loss. With this device, I don't need a second person to hold a camera; I can just go to work, walk around, and have the whole process captured no matter where I go. Totally wild. Creepy, but awesome!
The product is simple enough to use. The clamp for the phone is tight, needing two hands, but after that, it is a hands-free device. Having a second person on the call means being near to each other. It is a good value for the price.
I highly recommend this item to anyone involved in podcasting or creating online content.
The shipping was faster than expected, and both the product and customer support are of high quality.
My biggest complaint is that the battery dies too quickly. Otherwise, it's a good mobile stand to take on trips. The motion sensor is cool but mechanical, so it's not as swift with following you as you pan a room, but I already knew that based on the reviews others submitted. Overall, I like it and would recommend it.
The automated face tracking feature functions seamlessly, effortlessly adapting to various scenarios. The battery life exceeded my expectations, allowing me to shoot multiple videos without worrying about running out of power.
It doesn't follow me all the time, probably about 60-70%. Other than that, it's a great phone holder. I have an iPhone 14 Pro Max, and the fit is tightly snug, by the way.
It accurately tracks your movements, which is particularly useful for recording activities like cosmetic services. It seamlessly captures the action, making it a valuable gadget to have.
It performs well, offering great value for your money.
It's incredibly user-friendly and securely attaches to a standard tripod, ensuring stability.
This is awesome. The product is sleek and works as described. It's very smooth. I recommend it. My only feedback is that it doesn't do horizontal video, unless I'm missing something.
One negative is the noise it makes when moving, which can be heard on some videos. It's easy to use with one person, but it might catch a background person and falter. It's great for capturing moments with the kids when no one else is able to capture the moments.
I received this as a gift, and it exceeded my expectations. It's incredibly easy to use – just press the button, and it will automatically detect your face. From there, you can use the product as intended. It works quite well, although you shouldn't move too quickly, as the device may not be able to follow you that quickly. It might work well for video calls with friends and family!
I gave this as a Christmas gift to my sister-in-law, and she absolutely loved it! It's a phone holder with a sensor that follows you when you move off-camera, which is fantastic for vlogging. It's very user-friendly, and the instructions are straightforward.
I liked the cost and the pink color option. It fits well on my tripod, and I'm using it for content creation for my small business.
It works well so far. Sometimes it will lag, so don't move around too quickly. It gets the job done, and it's portable and stable on flat surfaces.
This was a great buy until I adjusted it wrong and broke the clip. I wish I could reorder the piece, but I looked all over and can't find it.
It's a little jumpy at times but still amazing.
I was skeptical about ordering one, but I'm glad I did. It works great, is easy to set up, and perfect for recording content for social media. It's a great addition to my business to help me create better content.
I enjoy making cooking videos for my website, and this gadget works wonderfully when I want it to follow me. When I don't want it to move around, I use it as a base to hold my phone. I appreciate the ability to switch between portrait and landscape orientations. It's a great tool to have!
Perfect for content creators looking for an affordable tracking tripod. It's easy to use.
This is a really cool gadget. It's very handy for making cooking videos or any kind of hands-free filming. It follows you wherever you go.
When I'm filming, this device makes everything so much easier! It follows my movements, and I love the results!
It's sleek and does exactly what it advertises. I wish the neck could extend up so it's not always angled up, giving me a double chin. Otherwise, it's great!
I absolutely love this thing. It has made creating content so easy. It literally moves when I move, and it's incredibly user-friendly. I got it on sale for Black Friday, so it's a great value for the money.
The price is inexpensive, and it works as intended. I expected smoother movement, but it works just fine for what I am using it for.
You don't really need any apps. Just install your phone, turn on the tripod, and start filming. It's suitable for standard video. However, when I used it for time-lapse, the video was a bit shaky. Overall, I like it!
I set this up at work during concerts, and it swivels around to capture the crowd and the stage. It's awesome! I also use it for recording yoga videos, and it's incredibly handy. I really like it; it's a great idea!
I had purchased another one initially that required an app, and it was quite a hassle. I returned it and did more research. This one is perfect and easy to use.
I would give it 5 stars if it only followed me. It follows other people, which messed up a few of my live music videos.
The face-tracking feature is good. The grippers that hold the phone are too stiff, making it hard to get the phone in and out. It would be better if it had a phone rest where you could just drop the phone in.
The pan function is a bit slow, but this thing is great. I'm going to get a lot of use out of it and create some fantastic content.
I primarily bought this for TikTok, and so far, I'm happy with the purchase. It's extremely easy to use and doesn't break the bank like some others.
This is a good phone holder, but there is room for improvement. It holds the phone really well. I use it to talk to my family and make videos for my social media. You can also attach it to other tripods. The only thing that needs improvement is the rotation. It doesn't track movement fast; it's super slow. Sometimes it gets stuck on one side and doesn't move to another direction.
It's great, I recommend the seller
Very cool! Everything works great, reacts to a person's face! Can be adjusted, and horizontally phone to put, and vertically. Very happy! Looks good!